{"id":1259459,"date":"2025-06-09T21:54:38","date_gmt":"2025-06-09T21:54:38","guid":{"rendered":"https:\/\/soporte.aeroidea.net\/?post_type=docs&#038;p=1228435"},"modified":"2026-06-09T18:22:45","modified_gmt":"2026-06-09T18:22:45","password":"","slug":"soporte-al-usuario","status":"publish","type":"docs","link":"https:\/\/aeroidea.net\/soporte2\/index.php\/docs\/soporte-al-usuario\/","title":{"rendered":"Sistema de soporte al usuario (Centro de soporte)"},"content":{"rendered":"<div style=\"background:linear-gradient(135deg,#1e1f26,#0170B9);color:#fff;padding:24px 28px;border-radius:12px;margin-bottom:24px\">\n<h2 style=\"color:#fff;margin:0 0 8px 0;font-size:1.6em\">???? Sistema de soporte al usuario (Centro de soporte)<\/h2>\n<p style=\"margin:0;opacity:0.9;font-size:1.05em\">Plataformas y sistemas digitales de la instituci\u00f3n.<\/p>\n<\/div>\n<div style=\"background:linear-gradient(135deg,#0170B9,#0ea5e9);color:#fff;padding:16px 22px;border-radius:10px;margin:24px 0 14px\"><strong style=\"color:#fff;font-size:1.1em\">???? Base del conocimiento<\/strong><\/div>\n<div style=\"background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:16px 20px;margin:10px 0\">\n<p style=\"color:#334155;font-size:0.95em;line-height:1.8;margin:0\">Consiste en una secci\u00f3n web que facilita toda la asesor\u00eda a nuestros usuarios, en cuanto a procedimientos, sistemas, t\u00e9rminos y condiciones, y ademas formaliza cada caso de soporte al usuario a trav\u00e9s de tickets de soporte<\/p>\n<\/div>\n<div style=\"background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:16px 20px;margin:10px 0\">\n<p style=\"color:#334155;font-size:0.95em;line-height:1.8;margin:0\">Contiene:<\/p>\n<\/div>\n<div style=\"background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:16px 20px;margin:10px 0\">\n<ul style=\"color:#334155;margin:0;padding-left:20px;line-height:1.8\">\n<li>Base del conocimiento (Manuales-Terminos y condiciones-Silabos)<\/li>\n<li>Tickets de soporte<\/li>\n<li>Calendarios<\/li>\n<\/ul>\n<\/div>\n<div style=\"border-radius:14px;overflow:hidden;box-shadow:0 4px 20px rgba(0,0,0,0.12);margin:20px 0\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"607\" src=\"https:\/\/aeroidea.net\/soporte2\/wp-content\/uploads\/2023\/05\/image-8-1024x607.png\" alt=\"\" class=\"wp-image-1232833\" srcset=\"https:\/\/aeroidea.net\/soporte2\/wp-content\/uploads\/2023\/05\/image-8-1024x607.png 1024w, https:\/\/aeroidea.net\/soporte2\/wp-content\/uploads\/2023\/05\/image-8-300x178.png 300w, https:\/\/aeroidea.net\/soporte2\/wp-content\/uploads\/2023\/05\/image-8-768x455.png 768w, https:\/\/aeroidea.net\/soporte2\/wp-content\/uploads\/2023\/05\/image-8-1536x911.png 1536w, https:\/\/aeroidea.net\/soporte2\/wp-content\/uploads\/2023\/05\/image-8.png 1558w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\"  style=\"width:100%;height:auto;display:block\" \/><\/div>\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-794e3cfa wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"background:#0170B9;color:#fff;padding:14px 20px;border-radius:10px;margin:22px 0 12px\"><strong style=\"color:#fff;font-size:1.05em\">\u2139\ufe0f \u2139 Descripci\u00f3n General<\/strong><\/div>\n<div style=\"background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:16px 20px;margin:10px 0\">\n<ul style=\"color:#334155;margin:0;padding-left:20px;line-height:1.8\">\n<li>Consiste en 6 secciones.\n<div style=\"background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:16px 20px;margin:10px 0\">\n<ul style=\"color:#334155;margin:0;padding-left:20px;line-height:1.8\">\n<li><a href=\"https:\/\/soporte.aeroidea.net\/kb-sections\/silabos\/\">Silabos<\/a><\/li>\n<li><a href=\"https:\/\/soporte.aeroidea.net\/kb-sections\/manual-del-piloto-de-avion\/\">Soporte para pilotos<\/a><\/li>\n<li><a href=\"https:\/\/soporte.aeroidea.net\/kb-sections\/biblioteca-virtual\/\">Biblioteca Virtual<\/a><\/li>\n<li><a href=\"https:\/\/soporte.aeroidea.net\/kb-sections\/terminos-y-condiciones\/\">T\u00e9rminos y Condiciones (T&amp;C)<\/a><\/li>\n<li><a href=\"https:\/\/soporte.aeroidea.net\/kb-sections\/manual-del-estudiante\/\">Manual de usuario<\/a><\/li>\n<li>Preguntas Frecuentes<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<p class=\"wp-block-paragraph\">\n<p class=\"wp-block-paragraph\">\n<div style=\"background:#0170B9;color:#fff;padding:14px 20px;border-radius:10px;margin:22px 0 12px\"><strong style=\"color:#fff;font-size:1.05em\">???? Descripci\u00f3n de secciones<\/strong><\/div>\n<h5 class=\"wp-block-heading\"><a><strong>T\u00e9rminos y Condiciones<\/strong><\/a><strong><\/strong><\/h5>\n<div style=\"background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:16px 20px;margin:10px 0\">\n<ul style=\"color:#334155;margin:0;padding-left:20px;line-height:1.8\">\n<li>Se Divide en los cap\u00edtulos siguientes<\/li>\n<\/ul>\n<\/div>\n<div style=\"background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:16px 20px;margin:10px 0\">\n<ul style=\"color:#334155;margin:0;padding-left:20px;line-height:1.8\">\n<li>Estructura de servicio\n<div style=\"background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:16px 20px;margin:10px 0\">\n<ul style=\"color:#334155;margin:0;padding-left:20px;line-height:1.8\">\n<li>Administrativo<\/li>\n<\/ul>\n<\/div>\n<div style=\"background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:16px 20px;margin:10px 0\">\n<ul style=\"color:#334155;margin:0;padding-left:20px;line-height:1.8\">\n<li>Vuelos<\/li>\n<\/ul>\n<\/div>\n<div style=\"background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:16px 20px;margin:10px 0\">\n<ul style=\"color:#334155;margin:0;padding-left:20px;line-height:1.8\">\n<li>\u00c9tica<\/li>\n<\/ul>\n<\/div>\n<div style=\"background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:16px 20px;margin:10px 0\">\n<ul style=\"color:#334155;margin:0;padding-left:20px;line-height:1.8\">\n<li>Faltas y sanciones<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<div style=\"background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:16px 20px;margin:10px 0\">\n<p style=\"color:#334155;font-size:0.95em;line-height:1.8;margin:0\">Algunos de sus art\u00edculos se dejan a continuaci\u00f3n<\/p>\n<\/div>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-794e3cfa wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h5 class=\"wp-block-heading\"><a href=\"https:\/\/soporte.aeroidea.net\/kb-sections\/terminos-y-condiciones\/vuelos\/\">Vuelos<\/a><\/h5>\n<h5 class=\"wp-block-heading\"><a href=\"https:\/\/soporte.aeroidea.net\/kb-sections\/terminos-y-condiciones\/administrativas\/\">Administrativas<\/a><\/h5>\n<p class=\"wp-block-paragraph\">\n<div style=\"background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:16px 20px;margin:10px 0\">\n<ul style=\"color:#334155;margin:0;padding-left:20px;line-height:1.8\">\n<li>11. Proceso de Pago<\/li>\n<li>&nbsp;Becas otorgadas<\/li>\n<li>&nbsp;Concepto de pedido<\/li>\n<li>&nbsp;Costos adicionales<\/li>\n<li>&nbsp;Financiamiento de horas de vuelo<\/li>\n<li>&nbsp;Formas de pago<\/li>\n<li>&nbsp;Insolvencia administrativa<\/li>\n<li>&nbsp;Pago por monto incorrecto<\/li>\n<li>&nbsp;Pol\u00edtica de reembolso<\/li>\n<li>&nbsp;Registros Digitales<\/li>\n<li>&nbsp;Responsabilidad por Da\u00f1os<\/li>\n<li>&nbsp;Servicios y productos adicionales (tr\u00e1mites)<\/li>\n<li>&nbsp;Tasa de cambio<\/li>\n<\/ul>\n<\/div>\n<p class=\"wp-block-paragraph\">\n<h5 class=\"wp-block-heading\"><a href=\"https:\/\/soporte.aeroidea.net\/kb-sections\/terminos-y-condiciones\/estructura-del-servicio\/\">Estructura del servicio<\/a><\/h5>\n<p class=\"wp-block-paragraph\">\n<div style=\"background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:16px 20px;margin:10px 0\">\n<ul style=\"color:#334155;margin:0;padding-left:20px;line-height:1.8\">\n<li>Desfase<\/li>\n<li>Especificaciones del servicio<\/li>\n<li>&nbsp;Estatus Acad\u00e9mico y Administrativo<\/li>\n<li>&nbsp;Orden de apertura de materias<\/li>\n<li>&nbsp;Planificaci\u00f3n<\/li>\n<li>&nbsp;Potestad del instructor<\/li>\n<li>&nbsp;R4-Evaluaciones<\/li>\n<li>&nbsp;Reparaci\u00f3n recuperaci\u00f3n repitencia<\/li>\n<li>&nbsp;Seguimiento de manuales<\/li>\n<li>&nbsp;Silabos<\/li>\n<li>&nbsp;Tipos de cursos<\/li>\n<li><a href=\"https:\/\/soporte.aeroidea.net\/kb-sections\/terminos-y-condiciones\/etica-y-buena-conducta\/\">\u00c9tica y uniforme<\/a>\n<div style=\"background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:16px 20px;margin:10px 0\">\n<ul style=\"color:#334155;margin:0;padding-left:20px;line-height:1.8\">\n<li><a href=\"https:\/\/soporte.aeroidea.net\/Centro-de-soporte\/comportamiento-del-estudiante\/\">&nbsp;Comportamiento del estudiante<\/a><\/li>\n<li><a href=\"https:\/\/soporte.aeroidea.net\/Centro-de-soporte\/heridas-y-danos-fisicos-y-o-psicologicos-al-estudiante\/\">&nbsp;Heridas y da\u00f1os f\u00edsicos y\/o psicol\u00f3gicos al estudiante<\/a><\/li>\n<li><a href=\"https:\/\/soporte.aeroidea.net\/Centro-de-soporte\/r1-codigo-de-uniforme\/\">&nbsp;R1- C\u00f3digo de Uniforme<\/a><\/li>\n<li><a href=\"https:\/\/soporte.aeroidea.net\/Centro-de-soporte\/trato-al-personal-tdc\/\">&nbsp;Trato al personal TDC<\/a><\/li>\n<li><a href=\"https:\/\/soporte.aeroidea.net\/Centro-de-soporte\/trato-interpersonal\/\">&nbsp;Trato interpersonal<\/a><\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li><a href=\"https:\/\/soporte.aeroidea.net\/kb-sections\/terminos-y-condiciones\/faltas-y-sanciones\/\">Faltas y sanciones<\/a>\n<div style=\"background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:16px 20px;margin:10px 0\">\n<ul style=\"color:#334155;margin:0;padding-left:20px;line-height:1.8\">\n<li><a href=\"https:\/\/soporte.aeroidea.net\/Centro-de-soporte\/reporte-de-faltas\/\">&nbsp;Reporte de faltas<\/a><\/li>\n<li><a href=\"https:\/\/soporte.aeroidea.net\/Centro-de-soporte\/sanciones\/\">&nbsp;Sanciones<\/a><\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li><a href=\"https:\/\/soporte.aeroidea.net\/kb-sections\/terminos-y-condiciones\/derecho-de-marca\/\">Derecho de Marca<\/a><\/li>\n<\/ul>\n<\/div>\n<h5 class=\"wp-block-heading\"><strong>S\u00edlabos<\/strong> <\/h5>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div style=\"border-radius:14px;overflow:hidden;box-shadow:0 4px 20px rgba(0,0,0,0.12);margin:20px 0\"><img loading=\"lazy\" decoding=\"async\" width=\"265\" height=\"265\" src=\"https:\/\/aeroidea.net\/soporte2\/wp-content\/uploads\/2023\/05\/image-13.png\" alt=\"\" class=\"wp-image-1232845\" srcset=\"https:\/\/aeroidea.net\/soporte2\/wp-content\/uploads\/2023\/05\/image-13.png 265w, https:\/\/aeroidea.net\/soporte2\/wp-content\/uploads\/2023\/05\/image-13-150x150.png 150w\" sizes=\"auto, (max-width: 265px) 100vw, 265px\"  style=\"width:100%;height:auto;display:block\" \/><\/div>\n<\/div>\n<\/div>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-794e3cfa wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div style=\"background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:16px 20px;margin:10px 0\">\n<p style=\"color:#334155;font-size:0.95em;line-height:1.8;margin:0\">Aqui podr\u00e1 visualizar el contenido program\u00e1tico de cada materia de cada programa de formaci\u00f3n que imparte nuestro Centro de Instrucci\u00f3n IDEA y nuestro Centro de Capacitaci\u00f3n<\/p>\n<\/div>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div style=\"border-radius:14px;overflow:hidden;box-shadow:0 4px 20px rgba(0,0,0,0.12);margin:20px 0\"><img loading=\"lazy\" decoding=\"async\" width=\"276\" height=\"530\" src=\"https:\/\/aeroidea.net\/soporte2\/wp-content\/uploads\/2023\/05\/image-11.png\" alt=\"\" class=\"wp-image-1232841\" style=\"width:268px;height:514px\" srcset=\"https:\/\/aeroidea.net\/soporte2\/wp-content\/uploads\/2023\/05\/image-11.png 276w, https:\/\/aeroidea.net\/soporte2\/wp-content\/uploads\/2023\/05\/image-11-156x300.png 156w\" sizes=\"auto, (max-width: 276px) 100vw, 276px\"  style=\"width:100%;height:auto;display:block\" \/><\/div>\n<\/div>\n<\/div>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-794e3cfa wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div style=\"background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:16px 20px;margin:10px 0\">\n<p style=\"color:#334155;font-size:0.95em;line-height:1.8;margin:0\"><strong>Manual del usuario<\/strong><\/p>\n<\/div>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div style=\"border-radius:14px;overflow:hidden;box-shadow:0 4px 20px rgba(0,0,0,0.12);margin:20px 0\"><img loading=\"lazy\" decoding=\"async\" width=\"353\" height=\"260\" src=\"https:\/\/aeroidea.net\/soporte2\/wp-content\/uploads\/2023\/06\/image-15.png\" alt=\"\" class=\"wp-image-1233798\" srcset=\"https:\/\/aeroidea.net\/soporte2\/wp-content\/uploads\/2023\/06\/image-15.png 353w, https:\/\/aeroidea.net\/soporte2\/wp-content\/uploads\/2023\/06\/image-15-300x221.png 300w\" sizes=\"auto, (max-width: 353px) 100vw, 353px\"  style=\"width:100%;height:auto;display:block\" \/><\/div>\n<\/div>\n<\/div>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-794e3cfa wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div style=\"background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:16px 20px;margin:10px 0\">\n<p style=\"color:#334155;font-size:0.95em;line-height:1.8;margin:0\"><strong>Manual de piloto de avi\u00f3n<\/strong><\/p>\n<\/div>\n<\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div style=\"border-radius:14px;overflow:hidden;box-shadow:0 4px 20px rgba(0,0,0,0.12);margin:20px 0\"><img loading=\"lazy\" decoding=\"async\" width=\"293\" height=\"173\" src=\"https:\/\/aeroidea.net\/soporte2\/wp-content\/uploads\/2023\/05\/image-12.png\" alt=\"\" class=\"wp-image-1232842\" style=\"width:100%;height:auto;display:block\" \/><\/div>\n<\/div>\n<\/div>\n<p class=\"wp-block-paragraph\">\n<p class=\"wp-block-paragraph\">\n<div style=\"background:linear-gradient(135deg,#0170B9,#0ea5e9);color:#fff;padding:16px 22px;border-radius:10px;margin:24px 0 14px\"><strong style=\"color:#fff;font-size:1.1em\">???? Ticket de Soporte<\/strong><\/div>\n<div style=\"background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:16px 20px;margin:10px 0\">\n<p style=\"color:#334155;font-size:0.95em;line-height:1.8;margin:0\">Un sistema de tickets es un programa de software que utiliza un equipo de atenci\u00f3n al cliente para crear, administrar y mantener una lista (o listas) de problemas de los clientes. Por supuesto, nuestro sistema de emisi\u00f3n de  tickets tambi\u00e9n proporcionan otras funciones que incluyen, entre otras: \u2026 Gesti\u00f3n de la base de conocimientos y Automatizaci\u00f3n.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"background:linear-gradient(135deg,#0170B9,#0ea5e9);color:#fff;padding:16px 22px;border-radius:10px;margin:24px 0 14px\"><strong style=\"color:#fff;font-size:1.1em\">???? Informaci\u00f3n relacionada al soporte<\/strong><\/div>\n","protected":false},"excerpt":{"rendered":"<p>???? Sistema de soporte al usuario (Centro de soporte) Plataformas y sistemas digitales de la instituci\u00f3n. ???? Base del conocimiento Consiste en una secci\u00f3n web que facilita toda la asesor\u00eda a nuestros usuarios, en cuanto a procedimientos, sistemas, t\u00e9rminos y condiciones, y ademas formaliza cada caso de soporte al usuario a trav\u00e9s de tickets de [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[69],"doc_tag":[17],"knowledge_base":[147],"class_list":["post-1259459","docs","type-docs","status-publish","hentry","doc_category-sistemas-digitales","doc_tag-informacion-relacionada-al-soporte","knowledge_base-manual-del-usuario"],"year_month":"2026-06","word_count":386,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"","author_nicename":"","author_url":"https:\/\/aeroidea.net\/soporte2\/index.php\/author\/"},"doc_category_info":[{"term_name":"Sistemas digitales","term_url":"https:\/\/aeroidea.net\/soporte2\/index.php\/docs\/manual-del-usuario\/sistemas-digitales\/"}],"doc_tag_info":[{"term_name":"informacion relacionada al soporte","term_url":"https:\/\/aeroidea.net\/soporte2\/index.php\/docs-tag\/informacion-relacionada-al-soporte\/"}],"knowledge_base_info":[{"term_name":"Manual del usuario","term_url":"https:\/\/aeroidea.net\/soporte2\/index.php\/docs\/manual-del-usuario\/","term_slug":"manual-del-usuario"}],"knowledge_base_slug":["manual-del-usuario"],"_links":{"self":[{"href":"https:\/\/aeroidea.net\/soporte2\/index.php\/wp-json\/wp\/v2\/docs\/1259459","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aeroidea.net\/soporte2\/index.php\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/aeroidea.net\/soporte2\/index.php\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/aeroidea.net\/soporte2\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/aeroidea.net\/soporte2\/index.php\/wp-json\/wp\/v2\/comments?post=1259459"}],"version-history":[{"count":0,"href":"https:\/\/aeroidea.net\/soporte2\/index.php\/wp-json\/wp\/v2\/docs\/1259459\/revisions"}],"wp:attachment":[{"href":"https:\/\/aeroidea.net\/soporte2\/index.php\/wp-json\/wp\/v2\/media?parent=1259459"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/aeroidea.net\/soporte2\/index.php\/wp-json\/wp\/v2\/doc_category?post=1259459"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/aeroidea.net\/soporte2\/index.php\/wp-json\/wp\/v2\/doc_tag?post=1259459"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/aeroidea.net\/soporte2\/index.php\/wp-json\/wp\/v2\/knowledge_base?post=1259459"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}