{"id":1259561,"date":"2025-06-09T21:55:03","date_gmt":"2025-06-09T21:55:03","guid":{"rendered":"https:\/\/soporte.aeroidea.net\/?post_type=docs&#038;p=1235052"},"modified":"2026-06-08T18:22:03","modified_gmt":"2026-06-08T18:22:03","password":"","slug":"procedimiento-de-reclamos","status":"publish","type":"docs","link":"https:\/\/aeroidea.net\/soporte2\/index.php\/docs\/procedimiento-de-reclamos\/","title":{"rendered":"Procedimiento de reclamos"},"content":{"rendered":"<div style=\"background:linear-gradient(135deg,#1e1f26,#0170B9);color:#fff;padding:24px 28px;border-radius:12px;margin-bottom:24px\">\n<h2 style=\"color:#fff;margin:0 0 8px 0;font-size:1.6em\">???? Procedimiento de Reclamos<\/h2>\n<p style=\"margin:0;opacity:0.9;font-size:1.05em\">Canales y pasos formales para escalar una inconformidad.<\/p>\n<\/div>\n<div style=\"background:#fefce8;border-left:4px solid #fde047;border-radius:0 10px 10px 0;padding:16px 20px;margin-bottom:24px\">\n<strong style=\"color:#854d0e;font-size:1.05em\">\u26a0\ufe0f Conducto Regular Obligatorio<\/strong><\/p>\n<p style=\"color:#854d0e;margin:8px 0 0\">Todo reclamo debe seguir estrictamente el conducto regular. Los reclamos realizados en redes sociales, foros p\u00fablicos o ante terceros <strong>antes de agotar las v\u00edas internas<\/strong> constituyen una violaci\u00f3n a los T\u00e9rminos y Condiciones.<\/p>\n<\/div>\n<h3>Niveles de Escalamiento<\/h3>\n<div style=\"display:flex;align-items:flex-start;gap:16px;margin-bottom:14px\">\n<div style=\"background:#00b5dd;color:#fff;width:38px;height:38px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700;flex-shrink:0\">1<\/div>\n<div style=\"background:#f8fafc;border-radius:10px;padding:14px 18px;flex:1\">\n<strong>Nivel 1 &#8211; Ticket de Soporte:<\/strong> Crea un ticket describiendo detalladamente tu inconformidad con evidencia adjunta (capturas, correos, fechas). Tiempo de respuesta: 24-48 horas h\u00e1biles.\n<\/div>\n<\/div>\n<div style=\"display:flex;align-items:flex-start;gap:16px;margin-bottom:14px\">\n<div style=\"background:#00b5dd;color:#fff;width:38px;height:38px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700;flex-shrink:0\">2<\/div>\n<div style=\"background:#f8fafc;border-radius:10px;padding:14px 18px;flex:1\">\n<strong>Nivel 2 &#8211; Escalamiento a Coordinaci\u00f3n:<\/strong> Si la respuesta del Nivel 1 no es satisfactoria, puedes solicitar dentro del mismo ticket que sea escalado al Coordinador del \u00e1rea competente.\n<\/div>\n<\/div>\n<div style=\"display:flex;align-items:flex-start;gap:16px;margin-bottom:24px\">\n<div style=\"background:#00b5dd;color:#fff;width:38px;height:38px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700;flex-shrink:0\">3<\/div>\n<div style=\"background:#f8fafc;border-radius:10px;padding:14px 18px;flex:1\">\n<strong>Nivel 3 &#8211; Direcci\u00f3n General:<\/strong> En \u00faltima instancia, si los niveles anteriores no resuelven tu caso, puedes solicitar la intervenci\u00f3n directa de la Direcci\u00f3n General, quien emitir\u00e1 un dictamen final e inapelable.\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>???? Procedimiento de Reclamos Canales y pasos formales para escalar una inconformidad. \u26a0\ufe0f Conducto Regular Obligatorio Todo reclamo debe seguir estrictamente el conducto regular. Los reclamos realizados en redes sociales, foros p\u00fablicos o ante terceros antes de agotar las v\u00edas internas constituyen una violaci\u00f3n a los T\u00e9rminos y Condiciones. Niveles de Escalamiento 1 Nivel 1 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[40],"doc_tag":[],"knowledge_base":[146],"class_list":["post-1259561","docs","type-docs","status-publish","hentry","doc_category-estructura-del-servicio","knowledge_base-tyc"],"year_month":"2026-06","word_count":141,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"","author_nicename":"","author_url":"https:\/\/aeroidea.net\/soporte2\/index.php\/author\/"},"doc_category_info":[{"term_name":"T&amp;C\u27a1Estructura del servicio","term_url":"https:\/\/aeroidea.net\/soporte2\/index.php\/docs\/tyc\/estructura-del-servicio\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"Terminos y Condiciones","term_url":"https:\/\/aeroidea.net\/soporte2\/index.php\/docs\/tyc\/","term_slug":"tyc"}],"knowledge_base_slug":["tyc"],"_links":{"self":[{"href":"https:\/\/aeroidea.net\/soporte2\/index.php\/wp-json\/wp\/v2\/docs\/1259561","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aeroidea.net\/soporte2\/index.php\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/aeroidea.net\/soporte2\/index.php\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/aeroidea.net\/soporte2\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/aeroidea.net\/soporte2\/index.php\/wp-json\/wp\/v2\/comments?post=1259561"}],"version-history":[{"count":0,"href":"https:\/\/aeroidea.net\/soporte2\/index.php\/wp-json\/wp\/v2\/docs\/1259561\/revisions"}],"wp:attachment":[{"href":"https:\/\/aeroidea.net\/soporte2\/index.php\/wp-json\/wp\/v2\/media?parent=1259561"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/aeroidea.net\/soporte2\/index.php\/wp-json\/wp\/v2\/doc_category?post=1259561"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/aeroidea.net\/soporte2\/index.php\/wp-json\/wp\/v2\/doc_tag?post=1259561"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/aeroidea.net\/soporte2\/index.php\/wp-json\/wp\/v2\/knowledge_base?post=1259561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}